Privacy Policy

Last updated: 4 June 2026

Sea Coast Star FM Services (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit seacoaststarfmservices.com, contact us, request services, or interact with us via email, phone, or WhatsApp.

1. Who We Are

Data controller for the purposes of this policy:

Business name: Sea Coast Star FM Services
Location: United Arab Emirates
Email: seacoaststarfmservices@gmail.com
Phone / WhatsApp: +971 503 680 365

2. Information We Collect

2.1 Information you provide

We may collect personal data when you:

Submit our contact or quote form (name, email, phone, company, message)
Communicate via email, phone, or WhatsApp
Request cleaning, maintenance, or product enquiries
Provide site access details or billing information for services

This may include: full name, email address, telephone number, company name, property or service address, and the content of your messages.

2.2 Information collected automatically

When you browse our website, we or our hosting/analytics providers may collect technical data such as:

IP address, browser type, and device information
Pages visited, time spent, and referring website
Cookies and similar technologies (see Section 7)

3. How We Use Your Information

We use personal data to:

Respond to enquiries and provide quotes
Schedule, deliver, and manage cleaning and related services
Process product enquiries and WhatsApp orders
Send service-related communications (confirmations, updates, invoices where applicable)
Send a confirmation email when you submit our contact form
Improve our website, services, and customer experience
Comply with legal obligations and protect our legitimate business interests

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Depending on the context, we process your data based on:

Your consent — e.g. when you submit a form or agree to marketing (where offered)
Contract performance — to provide services you request
Legitimate interests — to operate and improve our business, prevent fraud, and ensure security
Legal obligation — where UAE law requires us to retain or disclose information

5. Sharing Your Information

We may share data only where necessary with:

Staff and subcontractors involved in delivering your service (under confidentiality)
IT and email providers (e.g. hosting, Gmail for business communications)
Professional advisers (legal, accounting) when required
Authorities if required by UAE law or court order

We require third parties to protect your data and use it only for the intended purpose.

6. Data Retention

We keep personal data only as long as needed for the purposes above, including:

Enquiry records — typically up to 24 months unless a business relationship continues
Customer and service records — for the duration of the relationship and as required for accounting/tax
Website logs — as per our hosting provider’s standard retention

We securely delete or anonymise data when it is no longer required.

7. Cookies

Our website may use cookies and similar technologies to:

Enable basic site functionality
Remember preferences where applicable
Analyse traffic and improve performance (e.g. via analytics tools)

You can control cookies through your browser settings. Disabling cookies may affect some site features.

8. Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords where relevant and avoid sending sensitive payment card details by unsecured email.

9. Your Rights

Subject to applicable UAE data protection laws, you may have the right to:

Request access to personal data we hold about you
Request correction of inaccurate data
Request deletion where legally permitted
Object to or restrict certain processing
Withdraw consent where processing is consent-based

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.

10. Third-Party Links

Our website may link to external sites (e.g. Google Maps, social media, WhatsApp). We are not responsible for the privacy practices of those sites. Please review their policies separately.

11. Children

Our services and website are not directed at children under 18. We do not knowingly collect personal data from children.

12. International Transfers

Your data is primarily processed in the UAE. If we use services hosted abroad (e.g. email or cloud providers), we take steps to ensure appropriate safeguards where required.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.